We're looking for our new Spare Parts Coordinator (SPC) to join our team in Johannesburg. You will be responsible for supporting and processing new or existing spare parts orders and other requests related to spare parts.
What You'll Be Doing
- Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
- Prepare and follow up on spare parts quotations and requests
- Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers needs are met quickly and efficiently
- Communicate regularly with other individuals/departments within the organization
Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Were in the unique position to make it happen but we need new Spare Parts Coordinators with diverse perspectives and skills to help us get the most out of this opportunity.
Whats in it for you?
Theres nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:
- Freedom to take initiative and make a real impact in a growing global business
- An environment of trust and respect with space to explore and fail
- A network of specialists who are always willing to help
- A healthy work-life balance
- Endless possibilities to keep learning
- To get a career instead of a job. We have many opportunities for internal growth and we encourage it!
We encourage each of our 8, 000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. Were committed to creating an inclusive culture and welcome new colleagues from all walks of life.
To be successful in this role, we also expect you to:
- Have knowledge of Spare Part processes and warehousing, ideally worked in a Sales or Service environment (3 to 5 years experience)
- Have experience in using a corporate ERP system (SAGE or SAP) and Microsoft
- Be a problem solver who works well under time constraints and with possible production setbacks
- Be a team player; that enjoys working with people and deals well with feedback
- Have a strong service mindset and ability to follow through and respect deadlines.
- Good grammar and communication skills in English
- Experience in the protein industry is a plus
So, if you want to feel grateful to have someone who counts on you, please apply to this role. For more information / questions please contact our Talent Acquisition Specialist mona.ramadan@marel.com
