Negotiator: Non Motor Fast Track Claims

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Old Mutual Insure is looking for a forward-thinking Claims Negotiator in the Non Motor fast track claims space

As a Fast Track Negotiator, you will play a pivotal role in the Claims function, ensuring the efficient negotiation and finalization of claims. The primary responsibility is to provide quality outcomes for the Claims function through effective negotiations while upholding the standards and procedures set by Old Mutual Insure.

You would

Execute on the full role of Fast Track Negotiator to ensure contribution to the achievement of the business strategy and ease of doing business.

• Answer telephone and email queries from brokers, based on updated logs.
• Analyze claims and confirm cover.
• Draft rejection letters if claims are rejected.
• Request and analyze policy files and related documentation.
• Appoint assessors if required.
• Capture/register claims.
• Settle claims within mandate.
• Prepare payments file on successful validation of the claim.
• Finalize claims as per Old Mutual Insure standard operating procedures.
• Keep brokers informed regarding the progress of claims from registration to finalization.

Accountability & Urgency

• Responsible for own effectiveness and related results.
• Operate efficiently in a highly pressurized and complex environment, treating claims and tasks with extreme urgency.

Business Acumen

• Understand main business drivers to impact decision-making.
• Maintain awareness of developments in the organizational structure and processes.
• Demonstrate financial awareness, controlling costs, and thinking in terms of profit, loss, and added value.

Teamwork

• Co-operates and works well with others in the pursuit of team goals; shares information; supports others.

Claims Processing

• Understand and effectively apply the claims processes.
• Drive intended results including service and costs.
• Possess technical expertise.

Quality Driven

• Maintain high standards of quality without diminishing effectiveness.
• Support business objectives and deliver exceptional customer service and experience.

Customer Centricity

• Prioritize customer service and customer experience in decision-making.
• Base all decisions on providing excellent customer service.

Decision-Making and Problem Solving

• Apply complex reasoning to analyse challenges and implement effective solutions.
• Use skills and expertise in decision-making to achieve results.

Team Player

• Work well with others, supporting peers and colleagues to foster team success.

Relationship Management and Networking

• Build networks with parties enabling the achievement of team goals.
• Establish trust and rapport with customers.
• Present solutions that meet customer objectives.

Experience, Knowledge & Skills Required

• Matric certificate.
• 2-3 years of non-life insurance experience.

Preferred Qualifications/Competencies:

• FAIS Credits
• RE5 - Short Term
• Insurance-related certifications
• Tertiary Degree/Diploma
• Good application of mathematics, logical sequencing & pattern recognition

The Recruitment process:

• TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs
• Panel Interview: This will be with 2 members of the senior leadership data team and 1 member of the HC leadership team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
• Final Feedback

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/

https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop

Skills

Accountability, Communication, Customer Service, Decision Making, Microsoft Excel, Microsoft Word, Results-Oriented, Teamwork

Education

Matriculation Certificate (Matric) (Required)

Closing Date

07 October 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!