Key Responsibilities
- Maintaining and Administering and Configuring Switches, Access Equipment
- Create and Maintain network documentation, incl. Network Diagrams, Standard Operating Procedures, High Level Designs and Low-Level Designs
- Using monitoring network performance tools to troubleshoot problem areas.
- Assist with escalations (2nd Line support) to resolve end user issues.
- Configuring maintaining, troubleshooting, and installing last mile Layer 2 services (VLAN, VXLAN, ERPS & VPLS)
- Establish the networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
- Assist in the design and implementation new solutions and improve resilience of the current environment.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects/Senior Engineers on network optimization.
- Undertake data network fault investigations in local and wide area environments using information from multiple sources available to you.
- Secure network systems by establishing and enforcing policies and defining and monitoring access.
- Report network operational status by gathering and prioritizing information and managing projects.
- Assist in planning and implementation of upgrade data network equipment to the latest stable firmware releases where and when needed.
- Assist and provide remote support to on-site engineers and end users/customers during installation.
- Assist and provide remote troubleshooting and fault finding if issues occur on the network.
- liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
- Communicate with customers via email and phone for the purposes of providing remote support in a timeous matter.
- Report/feedback to line manger on daily functions, incl. support calls, network status and any other requirements that might be identified from time to time.
- Obtaining and maintaining the required certification as and when required by business.
- Ensure service levels are maintained for all calls/support requests in the relevant CRM systems.
- Grade 12
- A Valid code EB or equivalent drivers license and 100% reliable transport
- A minimum of 3-5 years work experience in networking
- Relevant networking certifications required:
- N+
- HCIA and/or CCNA
- JNCIA Junos
- HCIE (advantage)
- Knowledge and experience:
- IP Connectivity
- Understand communication protocols (e.g. VLANS, Spanning Tree, ERPS, Routing)
- Basic Router and Switch Configuration Knowledge
- Basic troubleshooting procedures
- Basic Interior Gateway Protocol standards (OSPF; ISIS; BGP)
- Network management tools and techniques (PRTG; Libre NMS; Netbox; NCE; u2000)
- Structured cabling; Cable Management
- Network Security
- Network Backups
- Fibre experience and knowledge will be an advantage
- GPON
- Active Ethernet
- Required to work afterhours and standby.
- Troubleshooting skills and the ability to diagnose/resolve network system problems.
- Ability to interpret and apply complex technical manuals and reference materials.
- Ability to assist with developing network security and related procedures; and assist with performing network management activities.
