NOC Monitoring Technician
LOCATION:
Stellenbosch
About Cyberlogic
Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.
Our core capabilities are in IT leadership, security and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.
We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.
Our Values
+
We challenge ourselves to be more AWESOME
+
We are driven to KEEP learning and EVOLVING
+
We look beyond symptoms to identify and RESOLVE ROOT CAUSES
+
We hold each other accountable through CANDID and constructive FEEDBACK
+
We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
+
We CARE Deeply ABOUT The Success Of CYBERLOGIC
+
We FINISH WHAT WE START
+
We always GIVE OUR BEST even if it means putting in the hard yards
+
We KEEP THINGS SIMPLE
Purpose Of Position
Responsible for logging, actioning, and managing alerts created by the Cyberlogic monitoring systems. Performs the initial investigation and first-level troubleshooting. Prioritizes and escalates alerts, as necessary.
Key Responsibilities
+
Logging alerts generated by the Cyberlogic monitoring systems.
+
Routing alerts quickly and accurately in compliance with our SLA.
+
Performing first-level troubleshooting of alerts.
+
Identifying trends on incoming monitoring alerts.
+
Providing communication and status updates to team members and clients where necessary
Core Competencies
+
Following Instructions and Procedures
+
Analysing
+
Learning and Researching
+
Applying Expertise and Technology
+
Delivering Results and Meeting Client Expectations
+
Technical knowledge
+
Information gathering
+
Analytical skills
Key Requirements
+
Diploma IT Eng or equivalent
+
Network+
+
Microsoft Certification MCSA: Windows Server 2016
- Strong experience in working with Operating Systems like Windows and Linux
Microsoft Azure Fundamentals
+
Experience with Autotask and/or N-Central
- Knowledge of virtualization technologies such as VMware and Hyper-V
- Network Operations Centre (NOC) Experience: Strong Understanding of NOC processes and the ability to work efficiently in a fast- paced environment.
1 years' experience in IT Customer Service environment
Desired Requirements
+
Attendance to all Cyberlogic provided training and technical workshops.
+
Completion of all training requirements for Cyberlogic tools and product suites.
Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like' environment at your home location to deliver your best in terms of performance and productivity.
