Network Security Engineer

As a Network Security Engineer, you will be responsible for maintaining and improving the security of our network. This includes identifying vulnerabilities within our network and monitoring these to make sure they are resolved quickly. You'll also manage firewall rules, monitor system performance and help ensure that our systems meet compliance requirements.same contract or location!

Requirements:
Proactively monitors the work queues.
Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Update incident and change tickets with resolution tasks performed
Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
Provide second level support to all incidents, requests and identify the root cause of incidents and problems
Communicate with other teams and clients for extending support
Execute changes with clear identification of risks and mitigation plans to be captured into the change record
Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
Work with automation teams for effort optimization and automating routine tasks
Seek and identify enhancements across the network environment
Coach Service Desk and L1 teams for technical and behavioural skills
Establish monitoring for client infrastructure
Identify problems and errors before they impact a clients service
Lead and manage all initial client escalation for operational issues.
Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals
Plan and execute approved maintenance activities
Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
Gather all required information and add it to the assigned tickets before escalating to the next tier of support
Partake and abide by CAB processes when involved in changes

Knowledge, Skills and Attributes:
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and considers possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey
A well-working acquaintance in the Linux environment
Advanced Linux Shell Scripting
Security administration port security on switches and IP security on Routers via Access list
Installing, Configuring, and Troubleshooting of Networking Equipments: Routers and Switches.
Managing, Maintaining, and Configuring an Internetwork with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN, and Routing Protocols: OSPF, EIGRP, IGRP, RIP, and RIPv2. Introductory knowledge of Layer-2 Switching, Vlans, and Access-list.
In depth nowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP), Firewall PIX, Cisco Call Manager, and routing protocol BGP
Working knowledge of Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP, IP, ARP, ICMP, SMTP, FTP, TFTP addressing and MAC addresses, etc.
Understanding of IP addressing and subnetting, Routing concepts
Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP
Sound knowledge of Switch Configuration and VLAN setup on Cisco switches.
Implemented SNMP on devices to allow for network management
Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route Maps.
Understanding and implimenting Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, TFTP, HSRP, MRTG and other web-based protocols)
Perform Troubleshooting end-to-end between two sites
Understanding of SD-WAN technology
Working knowledge of Fortigate firewalls
Working knowledge of Forti Analyzer
Knowledge of Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACLs, Stacking)
Working Understanding of Routing Protocols such as (EIGRP & OSPF)
Knowledge of Enterprise Wi-Fi technologies
Knowledge of Cisco Identity Services Engine (ISE) & TACACS
Ability to work independently with minimal supervision.
Knowledge of Layer-2 Switching, Vlans, and Access-list.
Fortigate NSE4 minimum

Advantageous
Operate FTP SSH Samba Server in the Linux Environment
Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)
Knowledge of incident management systems
Moderate years of relevant managed services experience
Moderate level knowledge in ticketing tools preferably Service Now and Remedy
Working knowledge of Infloblox

Academic Qualifications
Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Certifications:
Up to date and relevant ITIL certification (Foundation Level)
CCNA Enterprise
CCNP Enterprise and advantage
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Cisco Firewalls and Routers
Fortigate firewalls and switching