Huawei Network Support Technician

At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.
Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.
We're committed to providing the best solutions to save money and help our clients business grow with a robust IT ecosystem that supports digital transformation.

We are looking for Huawei Network Support Technician to perform support activities required to support the relevant OEM Data and voice networking solutions in an infield technical environment.
Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA. (1st Line Support and 2nd Line support)

Key responsibilities:

• To provide infield support on network solutions, and the associated services
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
• Ensure that requests for assistance received via the Altron Service Desk are attended to accurately and efficiently
• Where required, to provide customers with updates or feedback on calls that is logged on the call logging system
• Assist Network team to meet identified SLAs
• Actively support team on common goals and participate in high team performance.
• Provide 24x7 technology platform and customer support on a rotating basis
• Continuous broadening of own technical skills and problem solving
• Engaging in formal and informal knowledge transfer
• Time management in accordance with Customer service requests and SLA
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer.
• To perform junior level support for day-to-day operations
• Be able to diagnose hardware and software related issues on Network equipment

CORE RESPONSIBILITIES:

• Standard Operating Requirements
• Complete all assigned Incidents within SLA requirements
• Coordinate service request resolution

Staff Leadership and Management

• To successfully complete all training and to maintain certification requirements to fulfil job specifications

Governance and Risk Management

• Closed calls (Incidents) within specified priority times (SLA) by the team target 100%
• All requests and Projects completed on time by the team - Due Date
• Make sure that all calls are updated timeously and with full accurate details

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications:

• Current and Valid OEM Second Level certifications (e.g. HCIP, HCIA, CCNP)
• NCE (iMaster) experience will be advantages

Years of Experience:

• Minimum 2 - 4 Years

Other requirements:

• Network experience would be highly beneficial
• Strong people skills
• Methodical and strong administration skills
• Strong oral and written communication skills
• Cross vendor capabilities
• Good troubleshooting skills is essential
• Strong communication skills, both written and verbal
• Must be a team player
• Well organized and be able to priorities
• Service orientated mind set
• Time management
• Proven background in IT support environment

Behavioural Competencies:

The incumbent is required to have demonstrated the following competencies:

• Well presented
• Interpersonal Skills
• Emotional intelligence
• Stress management

Disclaimer:
Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Capital department is available to provide clarification. We look forward to reviewing your application.
https://www.altron.com/privacy-policy
Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.