Provide a supervisory function over a defined area within the claims department which shall include among others.
Requirements
- Matric
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with insurance systems
- Insurance qualification or studying towards
- 60 FAIS credits
- RE exams for representatives
- At least 5 years of experience
- Intensive knowledge of commercial insurance products and claims (non-motor)
- Supervise the defined team across multiple products
- Ensure that claims are promptly actioned
- Generate and use reports off the claims system to ensure effective portfolio management within the team
- Provide technical advice to the area where required
- Manage complaints and disputes from insured parties and other stakeholders
- Regular engagement with relevant personnel to identify and address performance and general efficiency issues
- Allocate new claims
- First signatory on payments
- Weekly operational reporting to the manager
- Regular engagement with manager to identify and address performance and general efficiency issues within the team
- Continually review and measure team activities against targets
- Manage preferred list of service providers and monitor service levels
- Provide clients/ brokers with the highest standard of service
- Timely responses to email and telephonic messages
- Accurate record keeping
- Proper time keeping and task prioritization/ management
- Attending to a portfolio of claims which shall include functions among others:
- Handling and settling non-motor claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLAs in place
- Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
- Negotiating with various claims assessors and other related service providers
