- Matric
- 2-3 years experience in sales
- Efficiently receive, process and invoice customer purchase orders for delivery or collection.
- Process credit notes as and when required.
- Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
- Request quotations and arrange collections/ deliveries for clients who require that their orders be sent via courier.
- Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers' company information, pricing, stock availability, and account status.
- Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETAs on back orders, delivery dates, and/ stock substitutes.
- Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
- Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
- Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
- Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive customer experience.
- Keeping up with product and service information and updates.
- Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
- Assist with general office administration duties, including answering telephones, filing, scanning documentation, and other clerical tasks
- Provide support to various departments by undertaking additional tasks as and when required
- Assist with any internal sales requests and / queries / new sales opportunities, product enquiries (Explaining and demonstrating features of products) and quotations on Evolution
- Revive customer accounts that havent bought and follow up and on current database leads
- Source new potential customers to expand current customer database. (Cold Calling)
- Understand customers' needs and identify new sales opportunities
- Assist and strategize sales leads with external rep
