Posted on: 05 November 2024
ID 926822

Customer orders Administrator / Internal Sales

Customer Orders Administrator / Internal Sales Qualifications
  • Matric
  • 2-3 years experience in sales
Requirements:
  • Efficiently receive, process and invoice customer purchase orders for delivery or collection.
  • Process credit notes as and when required.
  • Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
  • Request quotations and arrange collections/ deliveries for clients who require that their orders be sent via courier.
  • Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers' company information, pricing, stock availability, and account status.
  • Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETAs on back orders, delivery dates, and/ stock substitutes.
  • Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
  • Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
  • Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
  • Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive customer experience.
  • Keeping up with product and service information and updates.
  • Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
  • Assist with general office administration duties, including answering telephones, filing, scanning documentation, and other clerical tasks
  • Provide support to various departments by undertaking additional tasks as and when required
  • Assist with any internal sales requests and / queries / new sales opportunities, product enquiries (Explaining and demonstrating features of products) and quotations on Evolution
  • Revive customer accounts that havent bought and follow up and on current database leads
  • Source new potential customers to expand current customer database. (Cold Calling)
  • Understand customers' needs and identify new sales opportunities
  • Assist and strategize sales leads with external rep
Occupation:
Management, human resources jobs


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