The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
To evaluate and enhance patients experience to improve on health outcomes and reduce readmission rates
KEY RESPONSIBILITY AREAS
Coordinate patient experience
Manage patients complaints
Assist with marketing and public relations
Assist with events coordination
Provide relevant office administration functions
Required Education
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: Marketing or Public Relations diploma or social services/psychology training
Required Experience
ESSENTIAL MINIMUM EXPERIENCE: 2 years experience in a client services environment
DESIRED EXPERIENCE: Experience within the healthcare environment
Required Job Skills And Knowledge
- Budget and cost control principles
- Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
- The utilisation and application of Patient Experience related Administration Systems (e.g. Patient Experience Index)
- Understanding of the Mediclinic Patient Journey
- Knowledge and application of Mediclinic Patient Experience Policies and Procedures
