The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
To receive and prioritize emergency & non emergency telephone calls from the public by dispatching the relevant emergency service providers.
KEY RESPONSIBILITY AREAS
Answer and transfer incoming calls
Basic contact centre administration
Required Education
Essential: Grade 12
Desired: BAA/ Level 3 first aid Certification
Required Experience
Essential: Contact Centre / Emergency Contact Centre exposure
Desired: 1 3 years dispatching in an EMS contact centre
Required Job Skills And Knowledge
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
