Job Description
To assess damaged vehicles to ascertain quantum, ensure containment of claims spend and provide excellent client service.
Execute on the full role of Claims CoE Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business.
To control motor claims spend
To act in accordance with motor claims service processes and procedures
Control individual expenses.
Control repair cost within set target
Ensure SLA adherence of daily productivity, TAT and Inventory levels
Complete assessments, additional FRCs and queries within specified time
Request Assistance from Operation Team Leader if required on a claim (e.g. if guidance/approvals are required)
Ensure completeness and accuracy of information received on Abuntex
Ensure accident description ties up with damages to vehicle
Check time and date of accident for any abnormalities
Check correct photos attached to Abuntex
Confirm license disc and VIN number to Policy details
Check warranty status of vehicle, confirm with dealer if needed
Estimate accurate repair time to manage car hire costs,
Ensure SLA is adhered to with regards to rates
Go through Abuntex graphics in a systematic way ensuring each item selected is needed
Opt for repair rather than replacement of parts where possible
Note all changes or notes on Audamails
Ensure accurate assessment upfront reducing additional variance
Send all assessment for partsourcing to verify all part prices
Verification of all documents submitted by ABRs
Ensure correct coding of write off vehicles as per the code of salvage
Accountable to handle for the following claim types:
Driveable non-structural and major structural
Non drivable claims
Fast track
Radio equipment and locks
Accessories, tyres, rims
Cosmetics
Screening of merits
And other claims as specified by your Team leader/Manager
Attend to queries from all parties involved
Liaise with client/broker whenever required to provide technical expertise
Discuss all quotes, extra and FRCs with ABR before making any changes
Provide technical insights of all write off vehicles with relevant stakeholders
All WIP appointments must be discussed with TL prior to appointment
Appoint WIP on claims where damages not visible on photos
Notify SIU when any suspicions or abnormality arises on the claim
Continuous improvement to ensure effective service
Maintain turnaround time on assessments
Comply with best practice
- Enhance companys visibility in the market
Effective relationship with intermediaries and business partners
Claims presence in the market
Service delivery to ensure customer satisfaction
Maintain turnaround time on assessments
Comply with best practice
Manage quality people practices
Align own behaviour with the organisation culture and values.
Share and transfer product, process and systems knowledge to colleagues and team members.
Collaborate and work with the business to deliver required service levels.
Actively share information with other team members regarding successes, issues, trends and ideas.
Qualifications, Skills And Requirements
Matric equivalency or NTC3
Audatex course
Technical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential
5 Years in a trade of assessing /panel beating/ spray painting/ mechanical/ estimating/ auto electrical
Skills
Education
Closing Date
20 April 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
