Change Manager

In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial services needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role is responsible for focusing on the people aspects of change and leading a project, the role develops an integrated change plan and is individually accountable for the execution of the plan over periods of 1-2 years. You will also be tasked with providing business-centric solutions, including organisation assessment and required design solutions, stakeholder analysis and engagement, change impact assessment, change communications, the coordination of change interventions, and all other change management-related activities, including tracking and reporting of, to enhance business outcomes and accelerate the adoption of strategic business initiatives in an integrated coherent manner.

Responsibilities

• Researches and implements best practices for change management on the change project.
• Identifies and analyses the change impact for the overall project.
• Develops the integrated change strategy and plan.
• Establish a sponsorship plan and on-board sponsors.
• Develop the change brand.
• Develops the communications or ensures that the Segment communications team develops the communications plan.
• Develops the stakeholder engagement plan.
• Develops the training plan based on a detailed needs assessment.
• Develop the team development plan.
• Establishes the appropriate change methodology, practices a, nd templates.
• Identifies the change agent network, on-boards change agents, and continuously maintains the change agent network.
• Executes on the change strategy and plans.
• Measures the effectiveness of change interventions on a continous basis and through the change agent network takes corrective actions.
• Ensures that stakeholders execute their roles in the change plan.
• Ensures that post-go live support is available.
• Identifies, manages, and mitigates change management risks and issues.
• Manages change budget.
• Design change capability learning content and upskill Line Managers and HC to build their change management knowledge and practical skills.

Requirements

• Business knowledge/understanding.
• Bachelor of Commerce or Hons in Organisational Development/ Industrial Psychology or any change management or human resources-related qualification
• 5 - 10 years of experience applying change management principles, methodologies, and tools for implementing business change.
• Experience in large-scale implementation of transformation and technical programmes in the financial services industry.