Desktop Support Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The OM Wealth Desktop Support Specialist is a senior Desktop Support role supporting Old Mutual Wealth end users and Executives based at Mutual Park, 1 Mutual Place and surrounding areas.

This position focuses on a dedicated service of supporting the Old Mutual Wealth end users and executive team across a wide range of technology platforms. We are looking for someone with strong technical skills that has extensive experience in desktop and mobile support.

• Provide support across a wide range of technology platforms (Windows, MacOS, iOS and Android)
• Provide onsite, remote, and occasionally at home support to VIP/Executives
• Support special events, large webinars, and associated technology needs.
• Develop and maintain executive support documentation.
• Ability to resolve break-fix problems, deploy new hardware installations and manage migrations and transition to new hardware effectively.
• Identify, resolve, and escalate issues where appropriate to leadership or other IT teams to ensure the issues are resolved with a sense of urgency.
• System support and design
• Provide afterhours and on-call support for executives, if and when required
• Support enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365
• Provide support design, implement, and manage solutions using Intune, Azure, and Jamf.
• Troubleshoot and mitigate complex WAN/LAN/WIFI issues.
• Support end to end provisioning processes including images, software deployment, and patching.
• Ensure the highest levels of stability, capacity, performance, and uptime for supported services.
• Establish and maintain standards and ensure that all are within compliance of existing policies and standards.
• Creation and maintenance of Knowledge Base Articles for support teams for all covered services
• After hours support (where needed)

Education and Training :

• A+, N+
• Microsoft Certifications (MS-900, MD-100, MD-101)
• JAMF
• Apple Certified Support Professional (Preferred)
• Desktop Support Skills (Intermediate to Senior)
• Proficient in Windows 10, Windows phone , Apple IOS and MS-Office suite (i.e., Outlook
• Teams, Zoom, Skype etc.)
• Mobile device support - iPhone, Android, iPad support etc.
• Exposure to Cisco and Teams video conferencing (VC Room)
• Proficient in Zoom video conferencing.

Requirements:

• 7-10+ years of proven experience within IT engineering or system administrator role
• Working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role
• Excellent knowledge of ITSM processesincluding ability to perform incidentand problemmanagement as needed, utilizingITSM tools.
• Ability to diagnose and troubleshoot basic technical issues.
• Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc.
• Must have experience with imaging, patching and packaged deployments.
• Must have experience with large implementations of Device management leveraging tools such as Jamf, Intune (including co-management), SCCM, and others.
• Certifications in Jamf, Intune, or similar equivalent experience of 5+ years with these tools
• Must have experience working with Microsoft 365 suite of products.
• Must have a robust background and advanced working knowledge of both MacOS and Windows environments is required. Apple and MS certifications or 5+ years in an engineering role
• Must work well with others as part of large national team.
• Passionate for continuously learning new technologies.
• Understand security best practices, policies and standards and ensure that all systems are maintained and deployed accordingly.
• Excellent problem-solving and communication skills
• Ability to translate technical data into simple English for executive users.
• Must have excellent verbal and written communication skills; ability to effectively communicate and present data and information to executives.

Skills

Education

Closing Date

02 December 2023

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!