MFC is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging middle-income segment.
This role is responsible for managing several projects or one large program within the constraints of scope, quality, time, and cost, within the Old Mutual Change Risk Policy and MFC Agile delivery model. This role is accountable for achieving results through various teams, integrating activities to manage the overall program delivery and deployment processes.
Responsibilities
- Programme Management: Lead and manage the end-to-end lifecycle of multiple projects, ensuring timely delivery and specified quality outcomes.
- Benefits Management: Ensure that the Business Case ROI remains relevant & and updated. Forecast and track benefit(s), ensuring that epic delivery is linked to the company OKRs.
- Team Leadership: Lead cross-functional teams, providing guidance, motivation, and support to ensure collaboration and achievement of epics. Ensure that the team is aligned and focused on outcomes.
- Stakeholder Engagement: Establish and maintain effective relationships and communication with stakeholders, ensuring their needs and expectations are understood, managed, and addressed.
- Budget Management: Manage program budgets, perform accurate forecasting, track expenses, and ensure that the allocated budget is utilised effectively and efficiently.
- Risk & Issue Management: Identify potential risks and issues and develop mitigation strategies to ensure successful program delivery.
- Quality Assurance: Implement and monitor quality control measures to guarantee the delivery of high-quality outcomes.
- Reporting and Documentation: Prepare high-quality reports, documentation, and presentations as required for relevant meetings, forums, and stakeholders.
- Dependency Management: Identifies dependencies and inter-dependencies between programs/projects and actively manages these.
- Continuous Improvement: Evaluate program effectiveness, identify areas for improvement, and implement enhancements to optimise outcomes.
- Capacity management: Ensure adequate capacity for the required Epic delivery.
- Vendor Management: May be required to manage 3rd party vendors together with their respective service delivery and standards.
- Operational & Business readiness: Ensures that all organisational elements of the program are addressed, integrated, and handed over to the relevant Business Owner.
- Essential: Familiarity with both traditional and agile project management tools and frameworks
- Excellent written and verbal communication skills
- Ability to comprehend information in verbal and written communication.
- Ability to operate in a highly pressured and ambiguous environment.
- Ability to build and maintain a healthy, collaborative, and productive team culture.
- Exceptional interpersonal and relationship-building skills to foster collaboration across teams.
- Strong leadership and team management abilities, with the capacity to inspire and motivate teams toward common goals.
- Ability to adapt to changing priorities and thrive in a dynamic environment.
- Bachelors Degree or relevant tertiary qualification
- Relevant Project Management certification
- Relevant Agile certification
- 3+ years experience in people leadership of a medium to large team
- 5+ years experience in Programme Management
- 3+ years working experience in an Agile or SAFe environment.
