OMF Senior Administrator (Dialer)

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

"Follows standardised processes and provides administrative support in line with normal business functioning.

Delivers on daily production standards and adheres to service and quality standards.

Provides an indirect service to customers and intermediates.

Responds to immediate requirements within procedure.

Uses standard administrative techniques to co ordinate own work.

Product and process knowledge in different areas may differ but basic skills remain the same.

May act as mentor / resource to less experienced Administrators.

Fully multi-skilled across products and processes.

Has extensive, relevant experience.

Acts as a support person and / or point of escalation for complex and difficult cases / clients."

Minimum Requirements:

National Senior Certificate or Equivalent NQF 4 qualification

Microsoft Office knowledge (excel, outlook etc.)

Experience in interpreting data

Strong presentation skills

Knowledge of contact centre systems and processes

Skills

Education

Closing Date

28 October 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!