Job Description
In and Out-bound Telephonic sales and customer service:
- To grow the Old Mutual Money Account customer base through cross selling, retention and contributing towards the achievement of the Old Mutual Money Account sales targets.
- Provide a service to customers in adherence to procedural, productivity and quality standards focusing mainly on switching existing customers salaries & debit orders to the Old Mutual Money Account.
- Attempt to resolve more complex queries and aim for first call resolution, but may escalate when necessary.
- Inform customers of the value proposition of the Old Mutual Money Account.
- Sales objection handling for effective account conversion.
- Achievement of Old Mutual Money Account sales targets and objectives, including new accounts, salary and debit order switching and driving revenue transactions.
- Convey updated and correct information regarding new products, new features, fees, rules and benefits
- Successfully completed Matric / Grade 12
- Minimum 2 years experience in the Financial Services Industry in a Call Centre or Retail Branch
- Fit & Proper
Education
Closing Date
21 April 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
