Onboarding Operations Manager
About us:
BVNK is a next-generation payments platform. We're on a mission to make payments as accessible as the internet. We bridge traditional and digital finance to make payments borderless, fast, and secure. Using our platform, businesses can incorporate stablecoins into their payment flows, and send and receive payments anywhere in the world. We are a diverse team spread across the UK, Europe, and Africa.
We share the belief that distributed ledger technology present the future of payments, and BVNK will be at the forefront of this shift. We're looking for smart, ambitious people to help us build a more inclusive financial system.
About this role in the team:
We are seeking a highly motivated and detail-oriented Onboarding Manager to join our dynamic team in the fast-paced fintech industry. As an Onboarding Manager, you will play a pivotal role in ensuring a smooth and efficient onboarding process for our clients and customers. You will be responsible for guiding new clients through the onboarding journey, ensuring that they have a seamless experience while adhering to regulatory and compliance requirements.
Key Areas of Responsibilities:
- Client Onboarding: Lead the end-to-end onboarding process for new clients and customers, ensuring they have a comprehensive understanding of our fintech products and services.
- Compliance and Regulatory Adherence: Stay up-to-date with relevant industry regulations and ensure that all onboarding processes comply with legal requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
- Documentation Management: Oversee the collection, verification, and maintenance of necessary client documentation, ensuring it is accurate and up-to-date.
- Product Knowledge: Develop and maintain a deep understanding of our fintech products and services, allowing you to effectively educate clients on their benefits and usage.
- Training and Support: Provide training and ongoing support to clients to maximize their understanding and utilization of our platform.
- Client Communication: Act as the primary point of contact for clients during the onboarding process, addressing their questions and concerns promptly and professionally.
- Cross-functional Collaboration: Collaborate with various teams, including Sales, Compliance, and Customer Support, to ensure a seamless onboarding experience.
- Data Analysis: Monitor and analyze onboarding metrics and client feedback to identify areas for improvement and implement changes as needed.
- Reporting: Prepare regular reports on onboarding activities and present findings to management
- Bachelor's degree in business, finance, or a related field. Advanced degrees or certifications in finance or compliance are a plus.
- Proven experience in a similar role within the fintech industry, with a strong understanding of KYC and AML regulations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.
- Attention to detail and a commitment to accuracy and compliance.
- Proficiency in using onboarding and client management software.
- Knowledge of fintech products, services, and industry trends.
- Ability to adapt to a rapidly changing environment and learn new technologies quickly.
- Strong problem-solving skills and a customer-centric mindset.
- Fair and competitive salary at every stage of your growth as a Merchant Support Analyst
- Meaningful ownership in the business through our employee option scheme
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday with 20 days as a standard
- An open and creative environment where you can help us define the future of BVNK, it's culture, and it's opportunity sets
