Operation Improvement Manager

We are seeking a highly skilled and motivated Operations Improvement Manager to join our fast-paced FMCG distribution centre. The ideal candidate will possess a strong background in industrial engineering and demonstrate a proven track record in managing operations and driving continuous improvement initiatives. This role is critical to ensuring efficient, cost-effective and high-quality distribution operations while fostering a culture of excellence and innovation.

Key Responsibilities

• Operational Management:
• Oversee day-to-day operations of the distribution centre, within department allocated (Inbound, Picking, Outbound, Inventory)
• Manage and optimize all aspects of warehousing, including receiving, put-a-way, picking, Loading and outbound processes.
• Audit, review and adhere to operational SOPs and procedures to enhance efficiency and productivity.
• Coordinate with various departments to ensure seamless operations and effective communication.
• Continuous Improvement:
• Lead continuous improvement initiatives aimed at enhancing operational performance and reducing costs.
• Utilize industrial engineering principles to analyze workflow, identify bottlenecks and implement solutions.
• Conduct regular performance reviews and process audits to identify areas for improvement.
• Foster a culture of continuous improvement among staff through training and development programs.
• Team Leadership and Development:
• Manage, mentor, and develop a team of supervisors and frontline staff to achieve operational goals.
• Set performance targets and provide regular feedback to ensure accountability.
• Promote a safe and inclusive work environment, adhering to health and safety regulations and company policies.
• Inventory and Supply Chain Management:
• Monitor inventory levels and ensure accurate stock control to meet customer demand.
• Implement best practices in inventory management to minimize shrinkage and maximize efficiency.
• Performance Metrics and Reporting:
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and efficiency.
• Prepare and present regular reports on operational performance, including productivity, quality and cost metrics.
• Utilize data analytics to drive informed decision-making and strategic planning.
• Technology and Systems Optimization:
• Leverage warehouse management systems (WMS) and other technologies to streamline operations. Preferably SAP EWM and ONE NETWORK.
• Identify and implement new technologies and tools to enhance operational capabilities and efficiency.
• Ensure systems are properly maintained and staff are trained on their use.

Qualifications

• Bachelors degree in Industrial Engineering or related field.
• Minimum of 5 years of experience in operations management within a distribution centre, preferably in the FMCG sector.
• Proven track record of leading continuous improvement initiatives and driving operational excellence.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving and analytical skills, with a data-driven approach to decision-making.
• Proficiency in warehouse management systems (WMS) and other relevant technologies.
• Strong communication and interpersonal skills, with the ability to work effectively across all levels of the organization.
• Knowledge of health and safety regulations and best practices in warehouse operations.