Operational Excellence, Senior Manager

About TMF Group

In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders. Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities.

Key Responsibilities

• Deliver complex projects which improve client engagement, reduce our risk or reduce delivery cost
• Build capability within delivery teams to leverage the Lean methodology, focussing on Visual Management, coaching & capacity planning
• Partner with the IT function to innovate and automate service delivery and embed new technology
• Design & deploy effective change management techniques to influence, train and guide operational teams, championing the changes to overcome resistance
• Provide regular, accurate and appropriate reporting to the different stakeholders
• Deliver complex projects which improve client engagement, reduce our risk or reduce delivery costs
• Build capability within delivery teams to leverage the Lean methodology, focusing on Visual Management, coaching & capacity planning
• Partner with the IT function to innovate and automate service delivery and embed new technology
• Design & deploy effective change management techniques to influence, train and guide operational teams, championing the changes to overcome resistance
• Provide regular, accurate and appropriate reporting to the different stakeholders

Key Requirements

• 8+ years leading complex & multi-country programs, involving system, process or organizational change
• Partnering with IT teams to embed new technology & automations
• Leading a multi-country team of experienced resources
• Implementing Lean tools in to a services environment
• Establishing governance to ensure an effecitve control framework
• Communicating with and influencing C-Suite stakeholders
• Exceptional organisation skills
• Using analytical and problem solving skills
• Exceptional written and spoken English

What's in it for you?

• We provide gratuity on 100% salary
• Team building and activities - bi annually
• Internal learning academy which allows you to advance you to have access to training
• Work from home opportunity
• CSR activities twice - bi annually

Should you want to know more about TMF Group, please watch the video below?