Job number: 10031511
Job title: Ops Specialist: Billing Operations
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Finance
Core Description
Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.
Job Responsibilities
- Assist in driving Openserve billing cycles and processes.
- Validate invoicing, statement generation and their distribution.
- Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.
- Ensure implementation of all invoice/ billing related change requests.
- Provide management with reports as required and validate all revenue and billing KPI's.
- Maintain information systems and data integrity.
- Coordinate inputs and provide reports to management on performance findings and take corrective actions.
- Investigate billing discrepancies, disputes and correct.
Knowedge/ Skills
System Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical
COMPETENCIES (BEHAVIOUR)
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values
Education
- NQF 6: 3 year Diploma/ National Diploma
- OR NQF 4: Grade 12
- 3 Years relevant experience
- OR 5 years relevant experience
- None
- None
- Work under Pressure
