Job number: 10016707
Job title: Ops Specialist: Product Management/Devel
Job grade: S6
Group/ BU: Generic
Division: Generic
Span of control: 0
Reports to: Management
REM Functional Area: Marketing
Core Description
To assist in the execution of product life cycle management in the most effective way that would optimise product performance and customer satisfaction.
Job Responsibilities
OUTPUT 1
Launched Product Enhancements
SUB-OUTPUTS
Develop preliminary screen and gain approval
Compile product launch plan
Obtain approval of product launch plan
Establish product launch team
Allocate responsibilities and target dates to team members
Ensure execution of allocated tasks/ responsibilities
Arrange progress review meetings
Manage the launch function of product
Evaluate launch and provide feedback to relevant parties
RANGE
Product Description & Status
Pricing Plan
Distribution Plan
Promotion Plan
Competitive Assessment
OUTPUT 2
Trained Customers
SUB-OUTPUTS
Identify internal customers who require training
Identify external customers who require training
Coordinate training content and programme with training group or
conduct product management workshop
Ensure training is provided to internal customers
Obtain feedback with regard to training effectiveness
RANGE
Internal customers :
Operational Personnel
OUTPUT 3
Produced Management Reports
SUB-OUTPUTS
Obtain all relevant information
Draw up report schedule
Produce reports
Forward report
Obtain feedback/ approval with regard to submitted reports
Utilize quality process to analyze and present data
RANGE
Availability of information
Record of facts/ own conclusions
OUTPUT 4
Developed Product Plans
SUB-OUTPUTS
Document product plans
Obtain buy in from stakeholders
Finalize product plans
Approve product plans
Compile virtual team
RANGE
Marketing plans
Components of product plan :
OUTPUT 5
Executed Product Plans
SUB-OUTPUTS
Allocate responsibilities and target dates to team members
Arrange progress review meetings
Ensure execution of allocated tasks/ responsibilities
RANGE
Distribution plan
Components of product plan :
Product Description and Status
Pricing plan
Promotion plan
Competitive Assessment
OUTPUT 6
Managed Customer Portfolio
SUB-OUTPUTS
Compile reports
Analyse data
Identify trends
Make recommendations
RANGE
Data
Post-paid
Pre-Paid
Loyalty
Campaigning
Hybrid
Telkom Mobile
Voice
Core Competencies
FUNCTIONAL KNOWLEDGE
Marketing; Market Trends; Technical Products; Marketing Procedures; Business Acumen
Functional Skills
Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Report Writing Techniques
ATTITUDES/ LEADERSHIP COMPETENCIESCost Conscious; Goal Orientated; Committed; Punctual
Education
- NQF 6: 3 year Diploma/ National Diploma
- OR NQF 4: Grade 12
- 3 Years relevant experience
- OR 5 years relevant experience
Special Requirements
- Valid Drivers license
Key Stakeholders
Additional Information
Experience:
- Experience, of which at least 1 year in marketing and telecommunications, or at least 1 year in Product Management/ Development/ Technical Product Development operational experience.
- Experience of the specific products/ services to be managed in this position would be advantageous.
