Way With Words is an international transcription services company with over 15 years' experience in the industry. We provide audio-to-text solutions for clients ranging from Phd students to well-known media institutions, television networks, international organisations and celebrities. Our head office is located in a picturesque A-Grade secure office estate located in the Northern Suburbs of Cape Town, surrounded by vineyards, parks and birdlife.
Join our vibrant team of cheerful minions on a mission to world domination! Our mission is simple: be the best in the transcription industry, provide excellent client service and manage our growing team of international contractors.
Hours: 3pm to 8pm, Monday to Friday
Salary range: R8,000 to R9,200 (depending on experience)
Job type: part-time, permanent, office-based
Key Responsibilities:
- Processing work orders on in-house workflow system
- Responding to client queries via phone, email and chatroom
- Practising excellent customer service when assisting with complaints or problematic issues
- Liaising with remote contractors (internationally based) in relation to transcription work allocation and questions
- Assisting with up/downloading files via in-house workflow system
- Updating client notes on jobs and communicating instructions/requirements to team members
- Other duties as required
Essential Qualifications:
- Matric/Grade 12 or equivalent
- *Brilliant communication skills, both verbal and written, in English
- *Advanced Microsoft Outlook, Word and Excel skills
- Flexibility in working hours/weekend availability
- Own reliable transport essential as no public transport links in area
- Ability to work under pressure and deadline driven
- Ability to learn new technologies and software quickly
*Please note that language and computer skills will be assessed prior to invitation for an interview.
Preferred Qualifications:
- Experience in the audio transcription industry
- Experience with file transfer tools such as Dropbox, WeTransfer, etc.
- Self-motivated, able to work on own and as part of a team
- Strong customer focus and management skills
- Critical thinking, analytic, and problem solving abilities
- Impeccable telephone and email etiquette
- Well-organised with a high attention to detail
To Apply:
Email your CV and a short letter explaining why you would like to join our team to links@waywithwords.net.
Only applicants short-listed for interview will be contacted. If you do not hear from us within 10 days, please consider your application unsuccessful. Applications for this position will remain open until we find a suitable applicant.
