Operations Administrator - Investor Services

Empowering Africas tomorrow, togetherone story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Are you currently responsible for the administration and reporting of all Custody and Trustee-related transactions within an Investor Services Operations function? If yes, then we are looking for an Operations Administrator who will play a crucial role in processing, monitoring, and reporting all Custody and Trustee-related transactions within our Investor Services Operations function. To ensure seamless execution while maintaining compliance with regulatory requirements.

Job Description

Your key responsibilities will include the following:

Operations:

• Administer all transactions relating to AIS products and services.
• Identify and drive operational efficiency.
• Monitor all transactions to ensure that the required standards of work are met during execution.
• Ensure all transactions are executed within the relevant cut-off times.
• Adhere to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.
• Escalate all issues that cannot be resolved to the Team Leader and Operations Manager immediately. eg: potential losses, client claims.

Risk Management and Compliance:

• Identify and escalate real and potential risks to the Operations Manager.
• Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
• Maintain a good understanding of all governance applicable to AIS Operations
• Comply and adhere to all internal audit and compliance requirements.

Collaboration and Relationship Building:

• Develop and maintain networks within the Absa Group across operational areas.
• Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the businesss growing capabilities.
• Maintain an excellent understanding of technical expertise and remain up to date with relevant market knowledge.

Customer Service:

• Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues
• Meet customer needs through the effective and efficient resolution of customer queries.

Send in your application if you have the above experience and meet the below requirements:

• Diploma / Certificate NQF level 6
• 5 years or more Custody Operational Processing experience
• Knowledge of regulatory and statutory requirements: Strate Rules

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised