Applicants must be based in South Africa or Namibia.
Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.
Responsibilities Included As An Operations & Customer Service Agent
The type of work you could be asked to take on and trained within are:
- Driver management, onboarding and compliance o Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
- Issuing and taking queries on driver pay and statements.
- Driver spot check and ad hoc support
- Marketplace bookings o Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
- Allocation of bookings when necessary o Managing any cancellations and ensuring refunds are issued.
- Customer interaction o Taking Inbound calls, logging and escalating where necessary o Query, complaint and dispute resolution
- Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
- Fluent in German in both speech and written skills at advanced level is an absolute must
- High level of computer literacy is required, this is a 100% online web based position
- High-speed, reliable internet connection (speed tests will be required and ongoing)
- Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.
- Clear English & German communication skills both written and verbal.
- Ability to learn quickly and understand software products and features.
- Attention to detail in configuration and documentation.
- Must be able to work independently as well as a member of a cross-functional team based in the UK.
- Ability to work in a very fast paced, high growth ever changing operational environment.
Desired Skills
- Calling Clients
- Customer Service
- German
