Operations Consultant

Complaints Expected Behaviour: Manage partner complaints and new business complaints. Assist Colleagues Expected Behaviour: Respect for views and contributions of fellow colleagues, building team spirit, consult and shares informtaion Finding A Better Way and Problem Solving Expected Behaviour: Keeping operational processes up to date and relevant Personal Development Plan Implementation (Own) Risk Assessment / Audits Expected Behaviour: Managing new business ensuring risks are elimnated. Managing broker risk matrix models on new and existing broker partners. Auditing of new appications and stop order business. Financial Management Expected Behaviour: Processing of invoices and accuracy of information Support Management Expected Behaviour: Populating standard contracts, letters and communication to external partners Vetting Broker Partners Expected Behaviour: Vetting of all broker applications in term of contractual and compliance regulations. SLA: 48 Hours Supervising Expected Behaviour: Supervising junior administrators and their responsibilities in terms of Distribution Operations. Commission Debt Expected Behaviour: Assisting in management of commission debt Partners and Suppliers Expected Behaviour: Build and maintian relationships with both internal and external stakeholders and partners

• Big thing is Excel must be able to work on excel must be able to read Data, . (Basic understanding)
• Will be looking after business that comes in
• Be able to do Due diligent
• Mitigate Risk
• Bring the brokers on board
• Must be strong in administrative

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