Join our client's team as a Operations Consultant. With flexible working, a high work-life balance, and a dynamic team, this is the opportunity you've been waiting for! Essential Requirements:
- Fluent Business English (Verbal & written)
- Fluent Business German (Verbal & written)
- Two years IT related working experience
- Information Technology Qualification
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all COMPANY Plants outside of Germany
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Process email requests
- Serve as an Information channel for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support
