Event Operations Coordinator

Position Description - Event Operations Coordinator

McGillicuddy Hospitality partners with World Class brands to define their brand promise and develops and delivers programs to ensure every employee is excited to deliver on that brand promise every day. We do this in partnership with major international hospitality and cruise brands.

Our team is growing, and we are searching for someone special who is not afraid of hard work and a healthy dose of pressure. They need to be a master of multi-tasking and thrive in a dynamic and ever-changing environment.

As the Event Operations Coordinator, you will work closely with the Senior Manager, Operations (SMO) to ensure that all projects run smoothly, effectively, and professionally. You will lead the detailed planning and execution of projects and assist in communications at all stages. Additionally, you will collaborate with the Learning & Development team to ensure all training content meets the clients desired objectives.

A positive, can-do attitude and a hands-on approach to problem-solving and learning will contribute to your growth within our company.

Our values are at the core of everything we do:

Authenticity: We always keep it real, and foster open and honest relationships

Excellence: We are passionate about always doing our very best

Impact: We move the needle by teaching meaningful skills to individuals and teams

Position Responsibilities

The Event Operations Coordinator reports directly to the Senior Manager, Operations and collaborates closely with the entire team. The job requirements, responsibilities, and duties of the role are as follows:

Provides hands-on operational support on the coordination of all projects, including ship launches, hospitality schools, hotel openings, training operations and other related activities.
Oversee the detailed planning of all operational projects, including venue logistics, budget maintenance, attendee experience / teambuilding, and event evaluation.
Provides hands-on operational support during the execution of all projects, including ship launches, hospitality schools, hotel openings, training operations, and other related activities.
Supports with ensuring all stakeholders are kept aware and informed of all necessary developments, at all project stages, to ensure continued alignment with the client.
Create well designed and creative presentations, reports and supporting materials that communicate clearly to the desired target audience including reports, webinars, information letters, schedules and other correspondence as required.
Create accurate budgets and provide updated project budgets throughout execution stages, communicating opportunity for savings accurately.
Collaborate with Learning & Development Team to ensure the planning and execution of all training activities are delivered to the required standard.
Lead the logistics of ensuring required training venues and materials (printed or otherwise) are in the required location in adequate time for training program execution.
Attention to detail in all aspects of event management, including contracts, timelines, and attendee requirements.
Other responsibilities and duties as required.

Position Requirements

The requirements of the position are as follows:

High School Matric Certificate required; tertiary level of education preferred
Degree/Diploma in Hotel Management and/or Event Management highly advantageous
Minimum of 3-5 years of Hotel Operations or Event Management experience essential
Cruise or Hospitality Industry experience is highly advantageous
Demonstrated understanding of business processes and practices
Experienced in working at Management and Executive Committee level and working in a fast-paced and high-pressure environment
Proven ability to take initiative, manage multiple projects, multi-task effectively, and prioritize while meeting stringent deadlines
Exceptional demonstrated attention to detail with agile problem-solving skills
Demonstrates active listening skills and can process instructions easily
Ability to work independently and as part of a team
Self-starter thats highly motivated and thrives in a high-pressure environment
Master of multi-tasking, ability to adapt & take on tasks and projects in a fast-paced environment
Excellent written and spoken English with exceptional administrative and organizational skills
Excellent proficiency in PowerPoint, MS Word, and MS Excel
Exceptional work ethic and desire to support the team in every way possible
Own reliable transport
Based in our Cape Town office and/or can work remotely
Holds a valid passport and is able to travel up to 25% of the time