We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
- Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
- Supporting the customer service & buying teams in resolving:
- Customer order queries;
- Complaints and associated resolution, including root cause analysis;
- Supplier delivery issues & queries.
- Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
- Management of all assigned Inbound queries
- Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
- Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
- Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
- Solutions-oriented, can-do attitude; self-motivated
- Strong organisational & prioritisation skills
- Attention to detail
- Excellent communication skills, both written and spoken
- Ability to interact with internal & external stakeholders at all levels
- Comfortable with change and excellent team player
- Comfortable with learning and adapting to new systems
- Matric
- 3 years relevant industry experience
- Competency in MS Office packages
- Relevant tertiary qualifications a plus
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
