Operations Coordinator - IT Infrastructure | Johannesburg | Remote

If you are a highly motivated individual with a technical background who enjoys customer service, we encourage you to apply for this exciting opportunity. Join a diverse team and help them deliver exceptional technical support services to their valued clients while developing your skills and expertise in a fast-paced and dynamic environment.

Whats in it for you -

• Salary: R6 500 R8 000 per month depending on experience
• 40 days paid holiday annually
• Full remote working (8:30am 17:00pm UK time)

Mandatory Skills At Least 2 Years Experience In

• Technical support/helpdesk experience
• Knowledge of software applications, networks, and troubleshooting techniques (advantageous)
• Excellent customer service skills with the ability to handle difficult and complex situations
• Outstanding communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• Highly organized with strong attention to detail
• Strong administration skills

Duties include but not limited to -

• To act as the first point of contact for clients seeking technical assistance via phone, email or remote software
• Where possible resolve issues according to the ticketing systems (Freshdesk)
• Analyse tickets and assign to the correct person/department
• Assist with purchasing of tech equipment and chasing up on orders
• You will utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.
• Be responsible for maintaining accurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.
• In addition, you will work closely with other departments to escalate and resolve issues while keeping clients and/or colleagues informed of progress and updates.