Posted on: 24 April 2024
ID 912859

Operations Coordinator - Helpdesk Support | Klerksdorp | Remote

If you are a highly motivated individual with a strong technical background that enjoys customer service, we encourage you to apply for this exciting opportunity. Join a diverse team and help them deliver exceptional technical support services to their valued clients while developing your skills and expertise in a fast-paced and dynamic environment.

Whats in it for you -
  • Salary: R6 500 R8 000 per month depending on experience
  • 40 days paid holiday annually
  • Full remote working (8:30am 17:00pm UK time)
Mandatory Skills at least 2 years experience in:
  • Technical support/helpdesk
  • Strong knowledge of software applications, networks, and troubleshooting techniques
  • Excellent customer service skills with the ability to handle difficult and complex situations
  • Outstanding communication skills, both written and verbal
  • Ability to work well under pressure and meet tight deadlines
  • Highly organized with strong attention to detail
  • Experience with remote support software is a plus.
Duties include but not limited to -
  • To act as the first point of contact for clients seeking technical assistance via phone, email or remote software
  • Where possible resolve issues according to the ticketing systems (Freshdesk)
  • Analyse tickets and assign to the correct person/department
  • Assist with purchasing of tech equipment and chasing up on orders
  • You will utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.
  • Be responsible for maintaining accurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.
  • In addition, you will work closely with other departments to escalate and resolve issues while keeping clients and/or colleagues informed of progress and updates.
  • **Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**
Occupation:
IT, computing jobs


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