Operations Engineer

Role Summary

Deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the Company and its customers within. Implementation of network projects.

Requirements

CCNP (Service Provider and Enterprise Core SP/EN-COR)
ITIL Foundation
3-4 years' experience in a Cisco environment
2-3 years SDWAN experience would be advantageous.
Thorough knowledge of networks and networking standards/governance in the telecommunications Industry
Knowledge of Service Management Principles
Willing to work weekend shifts.
Willing to work flexible shifts and overtime.

KEY PERFORMANCE AREAS

Projects Implementation

Ensure efficient implementation and completion of project work
Minimise cost of FE hours by ensuring proper preparation by Company Network engineer
Hand over projects for monitoring and post implementation support

Pre-Sales Solutions Architecture

Operating Environment Maintenance and Support

Track and report on device end of life (EOL)
Monitor and report on device capacity and health
Adhere to administrative policies regarding Company devices

Problem and Incident Management

Diagnose reported and escalated incidents, identify problems and root causes
Timely and accurate escalation acknowledgment, feedback and resolution of issues

Customer Satisfaction

Deal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner.
Assist with redesign and new SIP and testing

Desired Skills

CCNP
Cisco Networking
SDWAN
SD-WAN
Cisco
Network architecture
Network Support
Network Administration
Project implementation
Network Projects
ISP
Telecommunications

Desired Work Experience

2 to 5 years IT Networking

About The Employer

THE COMPANY

... is a telecommunications carrier, provides data communications services to wholesale carriers and wholesale clients in the Middle East, Africa, West Asia, and other international regions. The company offers a portfolio of solutions that include Ethernet products; and carrier grade network services. It also provides global dedicated Internet access, broadband Internet access, and IPVPN or public MPLS Lite services.
The Company is the 1st African MEF 3.0 certified carrier ethernet network. Our new award winning Software Defined Networks platform (C-RAN), brings next generation software centric services including SD-WAN, SDN and NFV together.
Autonomous orchestration, cloud provisioning, open source, API's and agile development are built into our [URL Removed] we evolve as client's needs grow.

Employer & Job Benefits