Operations Executive (Chief of Staff)

This is a remote position.

MUST BE BASED IN SOUTH AFRICA

About Us:The Stack is more than just a digital publication; it's a cornerstone of an exclusive society of IT leaders who are at the forefront of revolutionising not only businesses but also the very fabric of our world. Our vision is to stand as the vangard of this elite community, driving innovation and shaping the future of technology.

Role Overview:As the Operations Executive, you will play a pivotal role in ensuring the smooth and efficient operation of our business. Reporting directly to the Founders, you will serve as a chief of staff, overseeing various operational functions and driving strategic initiatives to enhance productivity and client satisfaction. Your primary responsibilities will include:

Key Responsibilities:

Project Management: Coordinate with internal teams to ensure that projects are completed on time and within budget. Act as a liaison between clients and internal stakeholders to manage expectations and ensure client satisfaction.

Client Relationship Management: Proactively identify and address client concerns or issues. Communicate client feedback to leadership and collaborate on solutions to enhance the client experience.

Team Alignment: Work closely with department heads to ensure that all staff members are aligned on roles, responsibilities, and priorities. Facilitate cross-functional collaboration and streamline communication channels.

Client Onboarding: Develop and implement efficient processes for onboarding new clients, leveraging existing systems and resources. Ensure that clients receive a seamless and positive onboarding experience.

Additional Responsibilities:

Strategic Planning: Collaborate with leadership to develop and execute strategic initiatives that drive business growth and operational excellence.

Process Improvement: Identify opportunities for process optimisation and efficiency gains across the organisation. Lead initiatives to implement best practices and improve workflow.

Executive Support: Provide administrative support to the CEO, including managing schedules, coordinating meetings, and preparing documents and presentations.

Requirements Qualifications:

Strong organisational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to thrive in a fast-paced environment and manage competing priorities.

Proficiency in project management tools and software.