Operations Manager

Duties & Responsibilities

Operations And Service Delivery

• Act with utmost urgency when attending to any client request.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
• Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards.
• Ensure that staff are correctly and smartly dressed displaying a name badge.
• Ensure that cleaning methodology are strictly adhered to in line with company policy etc.
• Managing company assets by performing monthly spot checks on high value items.
• Effective use and updating of electronic application/tools issued by the company.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.
• This includes regular on job training sessions performed by your team of managers.
• The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file.
• The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
• Delivery of chemicals and consumables to sites may be a requirement.
• Delivery of pay slips monthly to sites.

Labour Management

• With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to.
• All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Operations managers must ensure adherence to this.
• Operations managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract.
• Operations managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
• Operations managers are responsible to represent the company during CCMA cases and union meetings as required.
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that the content of personnel files are up to date as per company policy.
• Actively participate in succession planning on an ongoing basis by identifying and developing talent.
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Unit Finance

• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
• Actively manage unit leave liability and leave plans according to company policies and targets.
• Continually identify potential of additional business within existing contracts and One-off cleaning opportunities.
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
• Ensure debtors collection is in line with contractual agreements.
• Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.

General

Excellent communication channels with all stakeholders and Health and Safety adherence.

Skills and Competencies

• Leadership skills,
• Attention to detail,
• Sense of urgency,
• Problem solving experience,
• Able to work under pressure,
• Be flexible and adaptable,
• Should be able to work independently.

Qualifications

• Minimum Matric.
• Relevant tertiary qualification and/or equivalent experience.
• Knowledge of legislation relevant to the cleaning industry.
• Minimum of 5 years experience in a similar environment on middle management level.
• Experience in managing large compliments of people and a large client portfolio.
• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Business management principles, including proven financial skills.
• Must have a valid drivers license and own reliable vehicle.