- Client contracts & SLA management.
- Strong understanding of commercial impact of operational practices.
- Track record of turning around loss making contracts to profitable contracts.
- Year on year analytics.
- Ratio analysis techniques.
- Pricing reviews.
- Half yearly reviews.
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
- Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
- Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
- Understand catering principles and knowledge of company policies and procedures.
- Knowledge of Food safety and Quality regulations.
- Good understanding of scheduling of staffing.
- Business management principles, including proven financial skills.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Track record of turning around loss making contracts to profitable contracts.
Minimum of 5 years experience in a similar environment on middle management level.
Matric
Relevant tertiary qualifcation
Experience in managing large compliments of people and a large client portfolio.
