Operations Manager

Duties And Responsibilities

Implement Operations Management Framework across the organisation
Support and enable the sustainability and profitability of existing and potential stakeholders
Expand the scope, growth, and clientele of the brand
Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
Proven ability to manage operational issues at stores
Proven ability to manage quality control and compliance in line with SOP
Ability to achieve sales and GP% target
People management
Handling all operational issues for allocated stores
Ensuring quality and optimal compliance with SOP
Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
Assisting Franchise partners in trouble shooting
Attending to customer complaints and implementing corrective action
Attending to weekly reports on stores
People Management Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
Coach and develop the team

Requirements