You will drive performance and service delivery alongside mid-senior management within the Financial Department. You will Manage the client relationship for Operational performance. You will Lead your teams through your Service Delivery managers through effective communication. You will Provide leadership, mentorship and development, of your SDMs and TMs to ensure consistency in performance and succession planning. You will Work closely with internal departments to ensure support is received to achieve client and internal KPIs. You will Attend client meetings to be the voice of Sigma and your teams. You will Attend internal meetings to accurately plan and resource your teams. You will Have accountability for the financial performance of your campaigns, meeting weekly with the internal stakeholders and take away actions to improve and or maintain position. You will Take ownership and action any escalated enquiries and HR situations. You will Be accountable for the engagement and retention of your teams working towards company set targets. You will Carry out regular 121s, developing a culture where training and development are part of your success. You will Ensure effective and consistent communication throughout the team, encourage feedback and insight in order to enhance the customer experience for our client.
You are passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive driving performance and cultivating great relationships with internal and external stakeholders. You are confident Leader who strives to achieve the best results possible. You embrace change, and Delivering excellent customer service through social media platforms. We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!
Minimum Requirements
- Effective communication skills (verbal, written and presentation)
- Attention to detail
- Ability to work under pressure in an ever-changing environment
- You are an existing Operations Manager with 3-5 years experience working in a UK BPO environment.
- You have a strong financial/Complaints background (Desirable)
We dont see the value in making candidates jump through hoops. Once youve sent us your CV, if we think we have a suitable position for you, well contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And thats it, if successful youll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family then dont wait and get applying!
OPERATIONS MANAGER
We are currently looking for more amazing people to join the Sigma Family, this time as an Operations Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Location Diep River
Salary Competitive
Who are the Sigma Family?
At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you!
Career development and opportunities to apply for internal promotions following your probationary period.
Monthly, Quarterly and Annual awards with marvellous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Medical Insurance Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
Transportation Benefits Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace all amazing people are welcome in the Sigma Family.
