Operations, Customer Success, Manufacturing Process Improvement, Operations Management, Team Leadership, monday.com, Relationship Development, Skill Development, Business Growth, Training and Development (HR)
Job description
The HANGAR49 team is looking for a delivery oriented, supportive and effective Operations/Delivery team lead. This role will include overseeing and delivering all business growth and daily operational tasks relating to the delivery team to keep them accountable to their goals and deadlines. The Operations / Delivery team lead should also act as a leader and mentor in the business by motivating, supporting and leading a team of high performers. This role should create and implement structure, manage workflow (project management), client relationships, handle basic HR tasks, and identify gaps to ensure clear communication channels are in place.
Key Attributes Required For The Role
- Willingness to learn
- A keen interest in B2B sales, building processes, process improvement and the management therefore.
- Willingness to go above and beyond
- A keen interest in technology and new industry trends
- Comfortable with ambiguity and change
- Organised, meticulous and proactive
- Sense of urgency
- Must be a self-starter
- Minimum 3-5 years of operations experience.
- Relevant tertiary degree required.
- Experience in managing a team / being a team leader.
- A background in a tech field is preferrable.
- Monday.com or Click Up experience
- Team Management
- Day to day management of the delivery team to ensure the team is meeting their targets and deliverables.
- Hold team members accountable for their roles and delivery in the process.
- Lead, motivate and support the team to build a team of high performers.
- Client Service
- Drive customer success and excellence for all clients. This includes implementing processes which enable the best customer service.
- Build strong, long lasting customer relationships.
- Operations
- Overseeing the ongoing work in progress, including all client specific projects, with continuous checks and feedback loops to the team and ultimately the clients via the Customer Success Managers.
- Standardize business processes
- Continuously find ways to improve the business and provide better service to clients.
- Ensure compliance to delivery team systems/organizational processes and workflows
- Develop and improve on systems, processes and workflows (grow the efficiency of existing processes and procedures to enhance and sustain the organization's internal capacity)
- Create cohesion in the business through building effective processes which align to the roles in the business and future strategy of the business.
- Provide support to the CEO in the development and implementation of standard operating procedures for the business.
