Operations Manager I

We're seeking an Operations Manager I to join our team and oversee operational activities at every level of the organization.

Essential Functions

Cellular phone: The employee is required to have a fully functional cellular telephone during all material times when work related communication is/may be necessary. This is critical to ensure that tasks may be allocated to the employee, status updates may be done, escalations may be actioned and accurate and immediate communication can take place as and when required to ensure outstanding efficient and effective service to all clients
Driver's license: The employee is required to have a legitimate and official RSA drivers license during all material times when work travel is/may be necessary to ensure outstanding efficient and effective service to all clients.
Motor vehicle: The employee is required to have a fully functional, roadworthy motor vehicle during all material times when work related travel is/may be necessary. This is critical to ensure that tasks may be allocated to an employee and that the employee may independently action upon and timeously complete such tasks on the applicable client sites to ensure outstanding efficient and effective service to all clients.
The above noted requirements with regard to cellular phones, driver's licenses and motor vehicles are material to the agreement to employ the employee and the ability of the employee to fulfil the duties and responsibilities agreed to in the contract of employment. Failure to adhere to the above noted requirements may result in the appropriate action to be taken and the reconsideration of the suitability of the employee for continued employment within the company. The employees agreement, acceptance and signature of the employment contract constitutes agreement and acceptance of the requirement for a cellular phone, drivers license and motor vehicle as described abov
Ensuring that a professional, personalised message is recorded on their cell phone and landline
Ensuring that the message facility is activated when you are unavailable to take calls
Regularly checking for new messages
Timeously responding to all messages in order to ensure excellent customer serviceIncluding how an individual

Qualifications Required

Grade 12, NQF Level 4 plus relevant diploma or degree, NQF Level 5 / 6

Qualifications Preferred

Preferably certification in ITIL Service Management and Service Delivery modules

Experience Required

5 7 years in a Managed Print Services Environment
At least 5 years total IT experience of which at least 2-3 years should have been in management/team-leading roles

Qualification Essential Competency

Knowledge and Skills: