Operations Manager - UK BPO - SIGMA

Operations Manager
We are currently looking for more amazing people to join the Sigma Family, this time as an Operations Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Location: Sigma Retreat Office
Hours: Operational
Salary: Competitive
Who is the Sigma Family?
At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you!
Career development and opportunities to apply for internal promotions following your probationary period.
Monthly, Quarterly, and Annual awards with marvellous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Medical Insurance Covers doctor visits, optometrist appointments and dental assistance, funeral cover, and Group Life Cover, which are all Free from the Sigma Family to you.
Transportation Benefits Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like:
You will drive performance and service delivery alongside mid-senior management within the Collections Department.
Youll be focused on driving campaign performance and tracking outcomes. Youll be reporting to the Head of Department, most of whom will have started as an advisor themselves, so they are the best placed to support you. You will be effectively coaching and mentoring your Service Delivery Managers and team Managers to better overall campaign performance. You have an existing soundtrack record in managing workplace relations. You have great Leadership skills and excellent planning and organizational skills. You have good writing and effective communication skills and you have great working experience of MS Office Suite at Intermediate Level.
What Amazing People Will Bring to the Role:
You are an existing Operations Manager with at least 3 years of Team Management experience working in a utilities BPO (Energy) environment. You are vibrant, energetic, and full of charisma and determined to make this role your own. You are a person who is passionate about delivering exceptional customer service. You are forward-thinking and driven to always be your best. You thrive in driving performance and cultivating great relationships with internal and external stakeholders.
You are a confident leader who strives to achieve the best results possible. You embrace change and Deliver excellent customer service through social media platforms. We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here! You have proven experience managing Team Managers and Junior Managers and a good record of success in achieving productivity and revenue targets. You have experience in collections and/or credit management will be a distinct advantage.
You also have a High-level ability in people management including leading, motivating, and developing direct reports and customer-facing employees. You have a track record of success in managing client relationships and a good understanding of the customer contact centre industry and associated technological solutions.
Simple and Straight Forward Recruitment.
We dont see the value in making candidates jump through hoops. Once youve sent us your CV, if we think we have a suitable position for you, well contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And thats it, if successful youll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family then dont wait and get applying!