REQ 130579 Thembi Mtshali
Job Family
Project, Process and Product
Career Stream
Product
Leadership Pipeline
Manage Others
Job Purpose
To develop and manage logistic and operational solutions and offerings to ensure that the Nedbank has competitive operations that drive efficiency, efficacy and profitability.
Job Responsibilities
Head of operations lead the design, development and management of our fulfilment operation and supply chain across our eCommerce, domestic shipping, warehousing, and logistics partner network.
Current Verticals
- Avo Seller for Avo Logistics enabled merchants
- On Demand for Restaurants/Liquor
- Namibia for Avo Logistics enabled merchants
- Avo B2B for Avo Logistics merchants
- eShop upcoming migration of merchants to Avo portal in relation to enabling selected merchants on Avo Logistics.
- Manage the relationships with each logistic provider / 3PL.
- Identify and contract with logistics providers, ensuring agreements are created
- Annexures relating to the Avo requirements and commercials for each logistic provider
- Onboarding process of these providers from agreements, signatures and enabling for payments (Ariba)
- Ensure annual agreements are renewed: Rates negotiations, SLA / performance measurement, invoicing approval, enhancements, and new opportunities.
- Create integration tickets for new logistics providers: Manage tickets through the discovery, design and delivery phases through to Testing, Production releases and regression testing.
- Create and issue production tickets as and when required to remedy any failures related to logistic journey or to enhance existing integrations. These include FE Journeys, Merchant Portal, Boule and Orchestrator tickets.
- Create new tickets as required to improve current journeys for Avo Seller Customer/Merchant/FE, NAM Customer/Merchant/FE, On Demand Customer/FE or cater to new business requirements and taking them through to Release.
- Oversee the existing logistics operations with our partners and provide strategies to improve or modify it to suit our evolving needs .
- Point of escalation for Back Office team when unable to resolve themselves and Sign off on any manual interventions needed to recover from delivery/Merchant Ops or Platform failures.
- Responsible for ensuring Back Office team are trained on Partner Portals, Returns processing and Aramex/Uber/MDS/Picup for tracking and creation of Manual waybills (This will fall away largely due to new Integration I am currently deploying to streamline this process)
- Responsible for ensuring Partners performance is maintained and SLA measured and remedy with Partner when required.
- Responsible for implementation of effective policies and procedures with an oversight of risk, legal and compliance
- Ensure that our T&Cs include protection for Avo and also clarify processes for Merchants related to shipping i.e Packaging and responsibility with regards to Merchant related Returns
- Develop dashboards that reflect logistics performance metrics and communicate results.
- Create reports around logistics delivery, financials and any data driven insights the business requires.
- Utilise data to monitor logistics providers SLA or areas where improvement is needed with merchant order processing.
- Bachelors degree/ Diploma in Logistics
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years experience in retail or ecommerce logistics
- Ecommerce
- Logistics
- Process management
- Logistics software knowledge: Operations, supply chain and fulfilment industry knowledge
- Implementation: Value chain technology systems
- Execution: Process engineering / continuous improvement
- Customer Focus
- Decision Making
- Facilitating Change
- Innovation
- Business Acumen
- Planning and Organizing
Preference Recruiting Team at +27 860 555 566will be given to candidates from the underrepresented groups
Please contact the Nedbank
Please contact the Nedbank Recruiting Team at +27 860 555 566
