As the Operations Manager, you will be responsible for ensuring the optimal functioning of the company's operations, including 59 branches and support functions such as maintenance, auditing, and marketing. Your key responsibilities will include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving systems, ensuring compliance with financial regulations, and driving regular and sustainable growth.
Key qualifications for the Operations Manager:
- Matric
- BCom / Equivalent degree or national diploma
- Hons (advantageous)
- 5 - 7 years of operations management experience, with at least 3 years in a financial services environment
- It is essential to have established expertise in strategic management, enabling effective leadership and direction
- Working knowledge and experience of NCA, FSCA, FIC, and POPIA
Key duties for the Operations Manager include but are not limited to:
Staff Management:
- Lead, motivate, and support a large team, resolving any issues that arise.
- Collaborate with compliance and facilities departments to ensure compliance.
- Provide operational support and guidance to staff.
- Manage work assignment and allocations.
- Conduct performance reviews and provide feedback.
Operations Management:
- Monitor and update operations metrics to achieve productivity targets.
- Collaborate with cross-functional teams to improve tools and systems.
- Develop and update standard operating procedures.
- Monitor and control expenses within the budget.
- Maintain accurate documentation for operational procedures.
- Ensure compliance with company policies and procedures.
Forensic Management:
- Liaise with audit teams to identify risks and take appropriate actions.
- Conduct investigations and ensure follow-up on findings.
- Manage fraud and theft occurrences, including disciplinary actions if necessary.
Targets:
- Review targets and report cost plans to senior management.
- Direct business teams to achieve targets.
Operations Project Delivery:
- Develop, implement, and review outcomes of assigned projects.
- Develop policies and procedures to enhance control and compliance.
Strategy:
- Regularly review operations performance in line with the current strategy.
- Make necessary changes to the strategy.
- Develop, communicate, and integrate new strategies within operations annually.
Key personal skills for a successful Operations Manager:
- Proactive and target-driven
- Strong leadership abilities
- Customer-focused
- Excellent communication skills
- Effective decision-making capabilities
- Proficient in reporting
- Financial acumen
- Strong planning and organising skills
- Adaptable and responsive to change
If you have the required qualifications, experience, and competencies, and are ready to take on this exciting opportunity, apply now.
