The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
To manage the operational delivery, quality, governance and standards of MHR to provide a quality service to the market.
KEY RESPONSIBILITY AREAS
- Provide operational management and support to MHR
- Oversee Call Centre and Career Centre operations
- Provide operational management and support for the MHR Training department
- Lead and manage a team of people
- Manage and mitigate MHR risks
ESSENTIAL: Diploma in General Business Management
DESIRED: Degree in General Business Management
Required Experience
ESSENTIAL:
- 3 years experience within a temporary employment services environment
- 3 years experience in an operations management position
- 3 years experience in a management position
- 3 years experience in the healthcare industry
- Business awareness and practical insight in business management principles
- Clinical governance, quality and standards and relevant regulatory requirements e.g. BCEA
- Training and Development processes and procedures
- Talent acquisition process and procedures
- Project management principles and the ability to apply these in the workplace
- Operational statistic analysis and reporting
- HR processes, including recruitment, selection, employee relations and occupational health
- Financial management and budgeting principles
- Exceptional client service skills and sound client service experience
- Demonstrates computer literacy in Microsoft Office Package (Word, Excel and PowerPoint)
- Communication, marketing, client interaction and reputation management principles
- Call centre operations and procedures
