Academic Operations Manager (JB3798)

Cape Town

Market Related

Aligned to the brand online pedagogic strategy, the Academic Operations Manager provides leadership on all academic operational and administrative matters relating to online teaching and learning deliverables and Student Support and Success tracking for all our partners. Through training and development that is informed by the latest research and global best practice, the Academic Operations Manager will inspire innovative online facilitation that promotes a quality online educational experience, high levels of student engagement and student success.

Main Purposes

Aligned to the brand Online pedagogic strategy, the Academic Operations Manager provides leadership on all Academic Operational, Development, Administrative and Support matters relating to Online Programmes, the delivery of Online Teaching and Learning in platforms powered by the brand; and Student Progression, Support and Success analysis and reporting on behalf of the accredited partner institution as per the Service Level Agreement. Through Training and Development that is informed by the latest research and global best practice, the Academic Operations Manager will inspire innovative online facilitation from the respective tutors that promotes a quality online educational experience, high levels of student engagement and student completion rates. The Academic Operations Manager is responsible for building collaborative relationships with accredited partners to ensure compliance and delivery of high-quality academic services to their institution. The Academic Operations Manager will review student analytics to inform support initiatives to enable better completion rates.

Educational Requirements

Minimum of a degree is required but a post graduate qualification in Education is advantageous

Master Of Education Is Preferred However Not Essential

Proven working experience in higher education teaching and learning

Strong analytical and problem solving skills with attention to detail

Strong organisational and administrative skills

A passion for developing the mediation and facilitation of learning online

Excellent knowledge of learning theories and learning design models

Curriculum planning and timetabling skills

Solid knowledge and comprehension of accreditation processes and regulatory compliance

Police and quality assurance knowledge and experience

Management experience

Key Responsibilities

Academic operations, administration and planning

Academic training and development

Compliance with accredited partner institutions

Data analyses for student retention, persistence and success