We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Head of Supplier Business
Your responsibilities will include:
- Be the central contact point for all Supplier Operational matters, communication and escalations in support of Takealot Retail Supplier Operations.
- Weekly analysis and reporting on supplier operational performance across all operational SLA's, and implementation of corrective action where required.
- Analyse supplier operations to identify continuous process improvement initiatives across all aspects of supplier operations.
- Manage all suppliers on the operational tiering framework and performance scorecards and intervene where and when required.
- Manage weekly, monthly review of high return products, analyse performance of products with high defective returns, manage exceptions and claims with suppliers.
- Design and implement internal SOP's to provide solutions aimed at reducing the time and effort that Retail buying teams spend in solving supplier operational issues.
- Develop an improved supplier onboarding processes which decrease friction, increases uptake and reduces contacts
- Own the return to supplier process and ensure timeous and efficient movement of good and bad inventory from Takealot Distribution Centres back to suppliers.
- Control and manage disputes with suppliers on defective returns, investigate bad inventory batches, and report back to suppliers on quality non-conformance.
- Collaborate with Supply Chain teams to ensure business best in class supplier management principles and processes are followed.
- Collaborate with Content Team to design educational content to increase speed to excellence of all new suppliers as well as ongoing training of existing supplier base.
- Consult with suppliers to ensure end to end best in class operational process design and thinking.
- Own the supplier experience by collaborating with the Product Team to identify, design, and train on Supplier Portal improvements.
- Smart, analytical thinker
- Innovative, creative individual unafraid to take risks, you ask difficult questions and challenge status quo
- Energetic, dynamic individual - can-do attitude, self-motivated
- Results oriented - Proven track record of delivering exceptional results
- 3+ years' experience in supply chain / logistics operational environment
- BTech (Supply Chain/ Operations/ Logistics Management/ Management) or Bachelor's degree (Supply Chain/ Operations/ Logistics Management/ Management)
- Proven experience and passion for working across functions across various business levels, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
