The Intelligent Debt Management (IDM) Group, South Africas largest and multi-award winning debt management company, has a position available for a Fulfilment Operations Manager.
Fulfilment is a critical step in the debt counselling process, where our purpose is to secure financial and legal protection for all consumers within the fastest time possible. This manager will, with the support of a strong management portfolio, oversee the Negotiations, Legal, and Reckless Lending departments and will report directly to the Head of Fulfilment. This manager will be challenged to consistently contribute new ideas for operations (considering systems, processes, and people) that improve the services provided by their respective teams. The successful candidate will join a vibrant, fast-paced team environment and must be highly self-motivated, customer-focused and highly analytical. The candidate is expected to have a deep understanding of operational theories, be able to implement strategies and be efficient in administration and query/problem resolution. Necessary training will be provided as required.
Requirements
Candidates must be able to demonstrate:
- The ability to lead and motivate managers and team leaders
- Strategic thinking and planning
- Analytical and operationally minded
- Effective reporting and presentation skills
- Advanced Excel skills
- Excellent communication and training skills
- High attention to detail
- Excellent time management
- The ability to prioritise and multitask
- High levels of honesty, accountability and integrity
- Excellent investigative and problem-solving skills
- Principled and ethical behaviour
- The ability to generate ideas, be creative and think out of the box
- The ability to manage multiple teams in separate locations
- Strong track record of consistently meeting targets
- Leading and motivating a team of Junior Managers.
- Finding opportunities for digitisation across their portfolio.
- Effectively allocating resources across separate locations.
- Effectively managing internal and external stakeholder relationships.
- Managing the teams productivity, quality/accuracy, and risk in line with the team and companys strategic goals and Fulfilment KPAs/KPIs.
- Overseeing monthly performance incentives and managing this in line with budget requirements.
- Translating and implementing strategic goals.
- Managing disciplinary issues and performance counselling.
- Running monthly performance meetings and presentations.
- Working with Business Intelligence and Analytics teams to produce timely and meaningful management reports.
- Understanding of the financial services industry in South Africa
- Current management experience (minimum of 12 months)
Being South Africas largest company of its kind IDM is continuously growing, with no signs of stopping.
One of our core values is growing people and we take that very seriously. We have internal learning opportunities to better our people, and leaders who are experts in their fields and freely impart knowledge and are open to new ideas. As one of our people said, you can speak to anyone here. Your rank doesnt matter. You are listened to.
Our culture is one of collaboration, diversity, and helpfulness. That goes for our people internally and how we deal with our clients.
At IDM, you can play a part in educating and assisting real South Africans get out of tough financial situations. You can make a difference with the work you do. Our people believe this too one said, I wake up each day knowing I am going to make a difference.
Other Key Benefits
- We make sure our employees are mentally and physically healthy with Healthy Together campaigns throughout the year.
- We offer various rewards and awards as tokens of recognition for hard work.
- We have a vibrant office in a lively part of the city, meaning you have easy access to stores and outlets if you need.
- We offer company benefits like subsidized lunches, a half day off on your birthday, medical aid, retirement annuity, and further study opportunities should you meet relevant requirements.
- We have a culture of growth, meaning you have access to move both upwards or across in the business if you want to.
