Operations Manager

Role Summary

The primary objective of the Operations Manager position is to be a direct representative, responsible for making and implementing sound decisions on behalf of the branch in all areas of the planning, directing and coordination of the Branch assigned to.

Key Performance Areas

Branch reporting in relations:

Ensure clear and timely reports and proposals are prepared and presented for General Managers consideration as and when required:
Follow up on Branch concerns and research issues in a timely and effective fashion.
Keep the General Manager informed about matters at and between division meetings.
Establish systems and procedures to keep General Manager informed about the division / branch's status, needs and activities

Financial

Ensure adequate financial internal controls are in place and are effective.
Provide timely and accurate financial reports monthly.
Ensure the branch assets are managed according to set objectives.
Prepare all budgets and financial forecasts plus achieve profitability and targets.
Critical examination of information for accuracy
Evaluating information - perform in-depth financial analysis and promptly address financial inaccuracies, inefficiencies and problems (review financial reports, sales and market coverage reports, and other performance data to measure on an ongoing basis progress to goal achievement and to determine areas requiring improvement / enhanced action and / or cost reduction)
Overall responsibility to plan for the branch's financial future, needs, profitability, etc.
Overall responsibility to ensure the quality of branch financial activities is in line with company objectives.

Customer Service

Overall responsibility to ensure quality of customer interaction and service (support and guide the division in attracting and securing new business, developing partnerships with and tailor-made solutions for clients)
Ensure that the company is effectively presented to customers and the marketplace.

Operations

Responsible to ensure efficient and effective organisation of the branch's operations to maximise profitability in a sustainable manner
Responsible to ensure adequate strategic planning (short and long term) and action plans are developed, evaluated and on an ongoing basis revisited for relevance and applicability.
Responsible to plan for the division ongoing operational needs, including technology, facilities, equipment, manpower, etc
Responsible to direct and co-ordinate business activities (across all reporting departments); establish and ensure implementation of departmental policies, goals, objectives and procedures in line with company objectives and vision, goals, values and key principles; ensure proper communication and consultation on such policies take place with both board and staff.
Responsible to identify and address operation problems timeously.

Human Resources

Overall responsibility to ensure staff in all departments are managed in line with company personnel policies and procedures: essential functions that should be performed by department managers in line with the company's values and key principles.

Knowledge, Skills, Education / Training And Experience

Education / Training and Job-related experience requirements:
Relevant tertiary qualification (3-year degree / diploma / NQF Level 6), in technical or business management or equivalent o 4 to 6 years' experience in a similar position
Knowledge requirements:
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique to best position the division / branch o Knowledge of and insight into local and global industry dynamics and associated value propositions o Knowledge of principles and processes for providing customer and personal services, e.g. customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction o Knowledge of laws, legal codes, precedents and government processes that impacts on the company's and clients' industries and business operations.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems o Knowledge of principles and methods for promoting and selling products and / or services;
knowledge of marketing strategy and tactics, sales techniques and sales control systems o Knowledge of mathematics, statistical principles, and their applications o Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data (compilation of budgets, balance sheets, income statements, forecasts, etc.)
Knowledge of relevant public safety and security policies, procedures, and strategies to promote effective security operations for the protection of people and property.
Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment and parts)

Please consider you application unsuccessful if you have not received a response within two weeks of applying.

Desired Skills