Personnel management
- Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
- Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
- Conduct induction and training of new employees and ensure continued development and growth of existing employees
- Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
- Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
- Ensure compliance by all employees in terms of policies, procedures and productivity standards
- Ensure all SHEQ, EE Committee, Workers Committee meetings, etc are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE Acts
- Ensure effective communication between all relevant departments and management
- Responsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.
- Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
- Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
- Carry out assessments on Assistant Plant Manager and /or Senior MRF Supervisors
- Effective communication of job expectations
- Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
- Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
- Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
- Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
- Resolve staff problems by analysing information, investigating issues, identifying solutions and recommending action plan
- Ensure signed 16(2) Legal Appointment is in place
- Ensure signed GMR2(7) Legal Appointment is in pace
- Ensure that all other Legal Appointments are in place e.g. First Aiders, Fire Fighters and Shiftsman (ensure proper training is conducted)
- Have knowledge of the contents of safety files
- Be informed of emergency evacuation plan and conduct planned evacuations twice a year
- Responsible for issuing of permit to work (PTW) and lock-out procedures when required
- Responsible for implementation of excellent housekeeping standards
- Manage appropriate Operator Training
- Ensure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implemented
- Ensure that planned job observations are carried out by Supervisors
- Responsible for all staff members optimal productivity by monitoring reports
- Business planning: identify cost reductions / savings and elevate productivity
- Ensure an economically and profitable recycling process is actioned
- Ensure accurate data of incoming and outgoing material tonnage
- Negotiate and arrange for the placement of balers, cages and bins as required
- Implement and supervise the workflow by monitoring the steps, observing control points, equipment and manpower
- Ensure stock is sold timeously with the lowest possible baled stock on the floor before month-end
- Provide manufacturing information by compiling, initiating, sorting and analysing production performance records / data
- Provide additional information on manufacturing performance / production where required and respond to queries
- Ensure that recyclable material adheres to company standards
- Ensure that all plant maintenance checks are carried out and data captured
- Ensure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to date
- Supervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractors
- Evaluate and advise on machine and equipment purchases
- Liaise with municipalities to ensure a good working relationship
- Comply with relevant requirements as indicated by the municipality
- Liaise with Landlord of premises and ensure a good working relationship
- Comply to Landlords SHEQ standards and licence conditions and attend all scheduled meetings with the landlord
- Maintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)
- Negotiate and liaise with finance department, senior management and suppliers
- Maintain good relationship with suppliers and contractors
- Negotiate with clients with regards to pricing list for all commodities
- Ensure approval from the Head of Operations before offering prices that exceed the standard pricing list
- Ensure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEE
- Responsible for all daily reports:
- Attendance Register
- Shift Reports
- Production Graphs
- Responsible for weekly reports:
- Staff Leave Reports
- IOD Reports
- Operational Feedback Report
- Weekly Operations Meeting Report
- Responsible for monthly reports as required
- Keep updated Excel spreadsheets reflecting all purchases and sales
- Check weighbridge slips to ensure accurate purchase orders are generated
- Consolidate and check all transactions for accuracy
- Keep track of maintenance budget and report to Head of Operations
- Responsible for overseeing that all stock levels of consumables are kept at required levels
- Responsible for managing order books
- Responsible for all materials and equipment ordered and the arrangement of approvals and payments with finance department
- Respond to all account queries
- Manage the commercial budget to ensure maximum profits
- Manage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilities
- Implementing new strategies and operational systems to improve efficiencies and profitability
- Active involvement in long term planning, including implementing initiatives to achieve operational excellence
- Ensure accurate and comprehensive reporting on all commercial activities
- Conduct site visits with the sales department before proposals and quotes are sent to the clients
- Oversee site inspections
- Development of individual commercial site plans, forecasts, budgets and staffing solutions
- Delegate responsibilities effectively
- Monitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirements
- Carry out any other duties which may be required within the overall function of the job
- Maintain quality service to all clients according to the SLA
- Implement and ensure compliance to customer service standards
- Analyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.
- Provide feedback to the Head of Opertions regarding all client relation issues that needs to be addressed by executive management
- Strategically build and manage all client relationships to ensure customer satisfaction
- Address and resolve client problems immediately, attend to proposals and improve service levels
- Identify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfaction
- Assist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied with
- Conduct regular meetings with the Head of Operations with regards to operational and organizational planning in the commercial department
- Provide accurate reporting of information and statistics for the quarterly board reports
- Ensure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)
- Provide feedback on all operational or financial aspects as requested by executive management
- Assist the Head of Operations with annual budgets and monitor cash flow to ensure maximum profitability of the commercial department
- Ensure all action points on meeting minutes are implemented and / or actioned on time
- A relevant diploma or degree in operations / business management
- Minimum 7 years working experience in a similar role
- Minimum of 3 years middle management experience is required
- Knowledge and experience in related waste management and recycling
- High proficiency in Microsoft Office is essential
- Valid drivers license and own vehicle
- A willingness to, at times, work on holidays / weekends and evenings if operations require it
Only Applicants considered for the role will be contacted.
Closing date: 25th October 2023.
Should you wish to apply, please follow the online application process.
