To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
MAIN OUTPUTS
- Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
- Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
- Establish and monitor a cleaning plan for each building in accordance with the service level agreements
- Conduct site visits of allocated sites and report on activities, results and recommendations.
- Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
- Control and management of Company assets.
- Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
- Ensure to maintain health and safety requirements on sites, keep safety file up to date
- Ensure the staff is trained on Health and Safety as required by the OSH Act
- Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
- Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
- Provide monthly horizontal feedback and variance explanations
- NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
- SAFMA Certified facilities Supervisor
- Matric (Senior Certificate)
- Valid SA Drivers License
- 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
- Basic knowledge of HR related issues and procedures; Property Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
- Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Capacity Building
- Coaching
- Customer Focus & Quality Management
- Negotiation Skills
- Analytical Skills & Process Improvement
- Financial Planning and Strategy
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning, Strategic Thinking & Strategic Planning
- Excellent Oral Communication
