Key Responsibilities
- Constant, consistent interaction and clear communication with colleagues, agents, operators, guests, and suppliers, telephonically and via email.
- Managing the reservations process including handling of bookings from Confirmed to finalizing, including invoicing and travel documents.
- Ensuring turnaround times are strictly adhered to according to standard operating practices.
- Saturday duty on a rotation basis.
- Public Holiday duty on a rotation basis.
- Backup for colleagues when they are away from the office.
- Expanding product knowledge through attending training sessions.
- Upholding the values of Care of the people, Care of land, and Care of the wildlife.
- A good knowledge of any of the destinations promoted within South, Southern, and East Africa.
- An in-depth geographical, logistical, and product knowledge of two of the following regions: South, Southern, and East Africa.
- Good understanding of delivering excellent service to Travel Planner/guests.
- An in-depth knowledge of Tourplan or a similar booking system.
- A willingness and aptitude to learn.
- Good organizational ability.
- Lateral thinking ability.
- Initiative.
- Communication skills and fluent in written and spoken English.
- Organizational skills including time management and prioritizing of tasks.
- Computer literate with experience with Word, Excel, PowerPoint, and Outlook.
- Web reporting portal.
- Understanding of the travel industry through study or work experience.
- Market knowledge and how it operates.
- Attention to detail.
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary.
- Working knowledge of Tourplan and WETU.
- Understanding of quantitative and qualitative data.
- Relevant understanding of the Business to create strategy and make commercial decisions.
- Sales process and methodologies.
- Sales and Brand representation.
- Guest/Client delight.
- Teamwork and interpersonal skills.
- Conflict management and resolution.
- Paperless filing and Database filing and management.
- High energy levels needed.
- Must be able to add value.
- Able to travel; flexibility in terms of working hours.
- Self-driven; very responsible but fun; passionate about the company.
- Proactive, have a sense of urgency, and be able to act quickly to resolve problems.
- Must have at least 3 or more years of tour operating experience.
- Tourplan experience is an advantage.
- Wetu experience is an advantage.
- Good interpersonal skills.
- Sense of urgency.
- Passionate about guest delight.
- Diligence and self-motivation to meet deadlines and keep on top of your job.
- Willingness/ability to share information and teach and inspire others.
