Ops Specialist: Scrum Master

Structural Information

Job number: 10031631

Job title: Ops Specialist: Scrum Master

Job grade: S6

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: IT

Core Description

Responsible to support business by translating requirements into actionable tasks. Manage and co-ordinate multi-disciplinary projects. Facilitate stakeholder collaboration meetings by applying the Scrum and Agile methodologies to ensure team efficiencies and drive actions to completion. Remove barriers between stakeholders and Scrum teams.

Job Responsibilities

• Compiled Project Plan
• Defined projects and actionable tasks.
• Co-ordinated project activities with business objectives.
• Worked closely with Product Owners.
• Facilitated stakeholder collaboration meetings by applying Scrum and Agile methodologies.
• Communicated, co-ordinated and facilitated to ensure understanding of business outcomes and efficient team deliveries.
• Implemented ongoing improvement initiatives, changes, and steps to increase team productivity.
• Managed issue resolution and removed backlogs and barriers.
• Mentored and coached stakeholders and teams on Scrum and Agile methodologies.
• Managed Implementation.
• Updated documentation.
• Compiled reports.
• Completed and implemented projects.

Core Competencies

Functional Knowledge

Openserve IT Document Standards, Openserve Policies and Procedures, Project Management, Scrum Master Methodologies, IT Development, Solution Design Methodologies, Financial Management

Functional Skill

Information Technology, Information Management, Communication, Problem solving, Conflict Management, Stress Handling Techniques, Facilitation and Presentation Skills, Analytical Thinking, Team Management, Leadership

Competencies (Behaviour)

Emotional Intelligence; Self-starter; Customer Focus; Assertive; Integrity; Team player; Organised; High Performance Driven; Solutions Focused; Generating ideas; Upholding standards; Embracing change; Innovative; Adaptability; Committed; Proactive; Conscientious; Cost conscious; Values aligned with Openserve

Education

• NQF 6: 3 year Diploma/ National Diploma in Information Technology or Project Management
• OR NQF 4: Grade 12 and relevant modular training

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Certifications

Special Requirements

• Valid Drivers license
• Willing to work long hours

Physical Requirements

• None

Key Stakeholders

• IT functional areas
• IT Value Chain areas (Business/ External vendors/ stakeholders/ consultants/ Openserve/ BCX etc.)
• Business Community - Product Management, Openserve Commercial Section, IT Operations, Business Operations, Enterprise Architecture Section
• Solution Design Team

Additional Information

Certification:

Compulsory:

• Certified Scrum Master (CSM)
• PM Certification (PMBok, Agile)
• Optional Certification:
• ITIL Foundation
• TOGAF and other software development certification

Qualifications and Experience:

• Relevant 3-year IT/ Project Management degree/ diploma (at least NQF level 6)

OR

• Grade 12 (NQF4) with relevant IT or Project Management modular training (NQF 4 or 5)

Experience:

• 3 Years relevant Scrum Project Management experience in an IT software and systems development environment.

OR

• 5 Years relevant Project Management experience of which 3 years must be as a Scrum Project Manager in an IT software and systems development environment.

Special Requirements:

• Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.
• Good knowledge of Scrum, Agile and Lead Principles.